Published date: 3 October 2026

Who this policy covers

This policy explains the handling of personal information for gasowl.com.au, Australian GasOwl enquiries and orders, and related installation, app and support services. Avalanche Trading Pty Ltd handles Australian sales and first-line support. Vention Lab Limited in New Zealand operates the GasOwl technology platform.

Contact support@gasowl.com.au with questions about either part of the service.

Information and Purpose

We collect the contact, delivery and installation details you provide when you enquire, order, set up an account or ask for support. Device identifiers, installation records, gas readings, usage history, notification settings and service logs are associated with your installation. Optional Auto Order also uses the gas-supplier details you provide. We use this information to assess suitability, fulfil orders, operate the service, send requested notifications, troubleshoot faults and manage customer support.

We collect information directly from you, through authorised installation and support activity, and automatically from the connected equipment and service. If you do not supply information needed for a particular function, we may be unable to provide that function. You can make a general enquiry without supplying an installation address; an address is needed for a property-specific assessment.

Sharing and overseas handling

Avalanche Trading Pty Ltd and Vention Lab Limited share the information reasonably needed to supply and support your GasOwl installation, manage your account and orders, and respond to your enquiries.

We use service providers to operate the website and GasOwl service. These include Crazy Domains for domain services, Squarespace for the website and online store, Stripe for payment processing, Intercom for support conversations, Amazon Web Services for platform hosting, and Apple and Google for app-related services.

Where you enable Auto-Order, the information needed to arrange an order is provided to your nominated gas supplier. We may also disclose information where required or authorised by applicable law.

Vention Lab’s platform and support activities involve Australia and New Zealand. Personal information needed to operate and support your GasOwl installation may be accessed in these countries. GasOwl platform information is stored using Amazon Web Services servers in Australia and the United States.

Our Distributor Agreement requires Avalanche Trading and Vention Lab to keep customer information confidential, restrict its use to authorised purposes, limit access to those who need it, and maintain appropriate safeguards. It also requires cooperation on privacy requests and incidents, appropriate protections when engaging service providers, and secure disposal when information is no longer needed. These obligations continue for as long as either party retains customer information.

Security

We restrict access to personal information to people and service providers who need it to perform their work.

Vention Lab developers must use two-factor authentication to access Amazon Web Services systems containing account and installation information and application code. Developer access is controlled and monitored by the Head of Vention Lab Development, and actions within these systems are logged and auditable.

Daily automated checks review Vention Lab applications for required third-party software and operating-system updates and patches. Vention Lab maintains a documented security policy that can be reviewed by an external security auditor.

Storage and Retention

We may use third-party service providers to monitor and maintain the security of our systems. These providers may access monitoring records, logs and other information needed to perform those services.

For privacy enquiries, access or correction requests, or complaints, contact support@gasowl.com.au. We delete personal account information following a written request. To request deletion, contact support@gasowl.com.au. GasOwl platform data is backed up using Amazon S3.

Website analytics and marketing

This website uses Cookies and Google Analytics, for the purposes of monitoring website usage and trends, and to prevent the loss, misuse and alteration of information under our control. This information gathered is aggregated and does not identify you personally. Manage optional Cookies through the ‘Help’ function of your browser. You can read Google’s privacy statement at the Google Safety Center.

We send marketing where you have agreed to receive it or where otherwise lawfully permitted; use the unsubscribe link or contact us to stop marketing. Service notices are managed separately from marketing preferences.

Access correction and complaints

To request access to or correction of your information, or to make a privacy complaint, contact the Director at Avalanche Trading Pty Ltd, 135 Cascade Street, Katoomba NSW 2780, Australia; phone 02 8012 1109. We may verify your identity before releasing account information. We will explain our response and any applicable lawful restriction. We aim to respond to complaints within 3 working days. If unresolved, you can seek advice from the Office of the Australian Information Commissioner at oaic.gov.au about whether it can consider the matter.