Who supplies GasOwl in Australia

• Hardware purchased through this website is sold by Avalanche Trading Pty Limited, ABN 22 656 075 160.

• Vention Lab Limited, NZBN 9429051597108 manufactures the hardware and operates the GasOwl technology platform.

• Your service agreement is with Avalanche Trading Pty Ltd.

• These terms apply to Australian purchases and use of the GasOwl service.

Your purchase and connection

• Your order or accepted quote identifies the equipment, service, delivery and installation included in your purchase.

• Prices are in Australian dollars including GST unless otherwise stated.

• Any additional charges and connection requirements will be disclosed before you commit to purchase.

• We confirm connection suitability for the agreed installation address; moving equipment may require another check.

• You may use the GasOwl Service with your physical GasOwl product. To use the Service you may access the GasOwl website or download the GasOwl app from either the App Store® (for Apple® devices) or the Google Play Store (for Android™ mobile devices).

• Features supplied include presentation of Data to inform you and optionally to enable Auto Order.

• You may receive notifications about your energy use, bottled gas remaining and events including such events as bottle changes. Notifications activity and method of delivery are under your control as user.

Service and Payment

• GasOwl presents measurements and notifications received from your installation. Its operation depends on correct installation, working equipment, radio communication, the included gateway and internet services.

• Measurements update periodically; they are not a continuous guarantee of available gas.

• GasOwl is a monitoring aid and does not replace gas safety equipment, maintenance or your supplier’s advice.

• GasOwl charges a fee for use of the Service and the Subscription is renewed automatically unless cancelled by the User. The Subscription is sold for the advertised prices at the time of your purchase.

• Before you subscribe, we disclose the service price, billing period, included features, any initial included period, renewal terms and cancellation method.

• You can cancel through your Subscription settings in your Phone.

• Cancellation takes effect automatically and will be terminated at the end of the current relevant Subscription period.

• Refunds and other remedies required by law remain available.

• We give 120-days notice of proposed price or material service changes and explain your cancellation options.

Installation and Your Account

• Follow the current installation and operating instructions.

• Use an appropriately licensed gasfitter for work on gas fittings or connections.

• Keep your account secure and your contact and installation details accurate.

• Do not interfere with the platform or another customer’s equipment or information.

Optional Automatic Ordering

• Where offered for your supplier and plan, Auto Order sends requests using the supplier account details that you authorise.

• You can disable Auto-order in the app.

• Your gas supplier remains responsible for its gas price, order acceptance and delivery.

• Check the order status and contact the supplier if delivery is uncertain.

Support consumer rights and interruptions

• Contact Avalanche Trading Pty Ltd on 02 8012 1109 for support, faults, cancellations or complaints, or write to 135 Cascade Street, Katoomba NSW 2780, Australia.

• Your rights under the Australian Consumer Law and other applicable laws are preserved. The hardware warranty is additional to those rights. Nothing in these terms limits a right or remedy that cannot lawfully be limited.

• We will tell you about planned material interruptions where practicable.

• Any suspension for an account or security issue will be proportionate, with notice and an opportunity to resolve it where practicable. If we discontinue a paid service, we will notify you and provide any refund or other remedy to which you are entitled.

Safety of Product

• GasOwl physical scales are covered by a certificate of conformity for Ex Equipment provided under the Australian/New Zealand Certification Scheme for Explosion Protected Equipment. Relevant GasOwl scale product carries the explosion protection marking ‘Ex is IIA T6 Gc’ and complies with the relevant IEC 60079-0,11 standards.

• The Communications Hub has an IP65 rating and is mounted outdoors, outside of the gas hazard zone.

• The Gateway is powered indoors by a standard General Purpose Outlet.

Privacy and changes

• Our Privacy Policy explains how we handle account, installation and usage information. We will publish dated updates to these terms and notify you directly of material changes affecting an existing service before they take effect. Changes do not remove accrued rights.