Published date: 3 October 2026

GasOwl Hardware Warranty and Safety

Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Avalanche Trading Pty Ltd provides a three-year hardware warranty for manufacturing faults from date of dispatch. It applies to GasScales, Communications Hub, and Gateways. This warranty adds to your rights under Australian law; it does not replace or limit them.

To make a claim, contact Avalanche Trading Pty Ltd on 02 8012 1109 or at support@gasowl.com.au. Correspondence address: 135 Cascade Street, Katoomba NSW 2780, Australia. Describe the fault and provide available proof of purchase and the device or installation identifier. Avalanche Trading will help assess the issue and arrange the next steps. Please obtain return instructions before sending equipment.

For a covered fault, Avalanche Trading will arrange repair or replacement, subject to any refund or other remedy required by law. Claim-related freight and other expenses are handled as follows: customer is responsible for the return freight cost to Avalanche Trading. Avalanche Trading will reimburse reasonable return freight costs where a product fault is confirmed under consumer guarantees.

Safety
The GasScales are certified safe for installation in the gas hazard zone. See Terms of Service for details.

The Communications Hub and the Gateway may not be installed in the gas hazard zone.